Returns Eligibility
If you are not satisfied with your order, Tool Choice accepts returns on
unused tools within 14 days of delivery. Once we receive the returned
item, Tool Choice will then give a full refund.
Refund Processing Time
Please allow 1-2 weeks for your return to be processed. Discounted
items are not eligible for a return. Tool Choice will not issue refunds
for products purchased through its branch network.
Condition of Returned Items
Returned items must be delivered back to us unopened, unused, with an
unbroken seal, not damaged, and in the condition they were received or
may not be eligible for refund or be subject to a restocking fee. We
cannot be held responsible for items damaged or lost in the return
shipment, therefore we recommend using an insured and trackable mail
service. This return shipping cost is to be paid by you and not Tool
Choice.
We are unable to issue a refund without actual receipt of the item(s)
or proof of the received return delivery.
We aim to accept all returns. In the unlikely event that an item is
returned to us in an unsuitable condition, we may have to send it back
to you. All goods will be inspected on return. Returned products that
don't meet the aforementioned criteria, will not qualify for a refund
and will be disposed of correctly.
All orders are subject to a refund regardless of country. Tool Choice
is a UK-based supplier, and this returns policy applies to all orders
placed through our website
How to Request a Return or Refund
To start the return process email info@toolchoice.co.uk with
your order number (found on your order confirmation email) or call
0121 805 2740 and request a refund. You may also find helpful
answers on our
Frequently Asked Questions page.
PLEASE NOTE: After contacting us, we will provide customers with
the return address information. Customers are then responsible for
properly packaging the returned items.