We offer both same-day and next-day delivery options, as well as collections. Availability does depend on the time the order is placed and whether the item is in stock. Our Sales Team are always happy to accommodate delivery requests wherever possible. If you would like to discuss a collection or require an urgent delivery, please contact our Sales Team by emailing info@toolchoice.co.uk or calling 0121 805 2740.

We use a range of courier services depending on the size, weight, and urgency of your order. Our regular delivery partners include DPD, DHL, FedEx, and Royal Mail, and for larger or palletised orders we use a specialised pallet carrier.

We offer both same-day and next-day delivery options, as well as collections. Availability depends on the time the order is placed and whether the item is in stock. Our Sales Team are always happy to accommodate delivery requests wherever possible.

Our cut-off time for next-day delivery on stocked items is 2pm. Orders placed after this time will be processed the following working day and will not qualify for same-day dispatch on a next-day service. While we always aim to provide reliable next-day delivery, there may be occasions where our courier partners experience delays or disruptions that are outside of our control.

Yes, we do offer international delivery. The delivery charge is calculated at checkout. Simply select your country on the basket screen to view the cost. Please note that exclusions apply, and some locations or products may not be eligible for international shipping.

Tracking information is sent to you via email as soon as your order has been dispatched. This email will include a link or reference number allowing you to follow the progress of your delivery directly with the courier.

If you haven't received your tracking details, please check your spam or junk folder. Should you still be unable to locate the email, our Sales Team will be happy to assist—just get in touch and we'll resend the information for you.

If your order has not been delivered, we recommend first checking the tracking information provided in your dispatch email, as this will show the latest updates from the courier.

If the tracking status is unclear, shows a delay, or indicates a problem, please contact our Sales Team and we will be happy to investigate this for you. You can reach us on 0121 805 2740 or by emailing info@toolchoice.co.uk.

Please contact us as soon as possible by phone on 0121 805 2740 or by emailing info@toolchoice.co.uk. Our team will investigate the issue promptly and ensure any missing items are resolved for you.

Yes, we do. We work with specialised carriers who are fully certified to handle and transport dangerous goods safely and in accordance with regulations.

Please email our team at info@toolchoice.co.uk, and we will promptly send your invoice over to you.

We are more than happy to provide a VAT invoice. If you would like it included with your delivery, please leave a note in the order comments and we will ensure it is added. Otherwise, you can request one at any time by contacting us.

These documents need to be requested before placing your order. If you require a COO or COA, please contact our team in advance and we'll be happy to provide further details.

If you have any questions or need any assistance, please don't hesitate to contact our helpful Sales Team. You can call us on 0121 805 2740 or email us at info@toolchoice.co.uk.

Our open hours are:

Monday to Friday - 8am until 5pm

Saturday - 9am until 12pm

Yes, absolutely. Please contact our knowledgeable Customer Service Team, who will be happy to assist you with any technical queries. You can call us on 0121 805 2740 or email us at info@toolchoice.co.uk.

Yes, absolutely. Please contact our knowledgeable Customer Service Team, who will be happy to assist you with any technical queries. You can call us on 0121 805 2740 or email us at info@toolchoice.co.uk.

All Technical Data Sheets (TDS) and any other product-related documents can be found directly on the relevant product page under documents. If you are unable to locate a specific document or notice that something is missing, please contact our team and we will be happy to provide it as soon as possible.

Yes, the stock levels shown on our website are live and reflect the real-time availability within our warehouses. This ensures you can see our extensive range of Tooling & Equipment exactly as it is in stock.

If these documents are available from the manufacturer, we can obtain them for you. In many cases, technical drawings, specifications, or OEM compatibility information may already be included within the documents section on the product page. However, if you cannot find what you need, please contact us and we will be happy to source the information for you.

If you would like to return an item, please contact us by emailing info@toolchoice.co.uk or calling 0121 805 2740. Our team will be happy to assist you and guide you through the returns process.

If you would like to return an item, please contact us by emailing info@toolchoice.co.uk or calling 0121 805 2740. We will ask for the reason for the return so we can review it for you.

Generally, if the item is something we regularly stock and it is returned in its original condition, we are able to accept the return without issue. However, for more specialised or non-stocked products, we may need to discuss the return with our supplier first to confirm whether it can be accepted.

Our Sales Team always work hard to provide the best support possible and will guide you through the process every step of the way.

If you wish to return an item, you must let us know within 14 days of receiving it. Once you have informed us, our team will guide you through the next steps and advise on how to send the item back safely.

To arrange a return, please contact us by emailing info@toolchoice.co.uk or calling 0121 805 2740. We're always happy to help and will ensure the process is as straightforward as possible.

Generally, if the item is something we regularly stock and it is returned in its original condition, we are able to accept the return without issue. However, for more specialised or non-stocked products, we may need to discuss the return with our supplier first to confirm whether it can be accepted.

Our Sales Team always work hard to provide the best support possible and will guide you through the process every step of the way.

Certain products cannot be returned due to safety, hygiene, or sourcing restrictions. This includes any items that pose a hygiene risk once opened or handled (such as PPE, respirators, or products intended for personal use), as these cannot be safely resold.

Additionally, specially ordered or custom-made items cannot be returned, as these are obtained specifically to fulfil your request and may not be suitable for general stock.

If you are unsure whether your item falls into one of these categories, please contact our team before arranging a return.

The cost of return shipping depends on the reason for the return.

1. If the error is on our part. For example, if you have received the wrong item or the product is faulty. Then we will arrange the return for you and cover all associated costs.
2. If the return is due to a change of mind or an incorrect item being ordered, then the return shipping cost is the customer's responsibility.

If you're unsure which applies to your situation, please contact our team and we'll be happy to advise you.

Refunds are processed within 48 hours of us receiving the returned item. Once processed, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If your order arrives faulty or damaged, please contact us straight away so we can resolve the issue for you as quickly as possible. You can reach us by phone on 0121 805 2740 or by emailing info@toolchoice.co.uk. Our team will investigate the problem and arrange a replacement, refund, or suitable solution depending on the situation.

Unfortunately, we are unable to accept returns on custom-made or special-order items. These products are sourced or manufactured specifically to meet individual requirements and cannot be returned to our suppliers or resold.

If you're unsure whether your item falls into this category, please feel free to contact our team and we'll be happy to advise before you place an order.

You can create an account by selecting the 'Register' option located at the top right of our website. Simply click it and complete the required details to get started.

To reset your password, simply select the 'Forgotten Your Password' option on our login page. You will then be guided through the steps to create a new password, after which you can log in again as normal.

If you need any additional help, our Customer Service Team will be happy to assist you—please don't hesitate to get in touch.

Yes, you can place orders either directly through our website or by contacting our Sales Team. If you prefer to order by phone or need assistance, you can call us on 0121 805 2740 or email info@toolchoice.co.uk.

If you need to change or cancel your order after it has been placed, please contact our Sales Team as soon as possible. The sooner you get in touch, the greater the chance we have of processing your amendment or cancellation before the order is dispatched.

Yes, you can. If you are interested in setting up a trade account or discussing credit terms, please contact our Sales Team on 0121 805 2740 or email info@toolchoice.co.uk. Our team will be happy to guide you through the process and provide all the information you need.

If you are looking to place a bulk or large order, please get in touch with us and we will be happy to prepare a personalised quotation. You can contact our Sales Team on 0121 805 2740 or email us at info@toolchoice.co.uk, and we will send the quote over to you promptly.s